Question 1

What is VoxCartAI for WooCommerce?

Accepted Answer

VoxCartAI for WooCommerce is a WordPress plugin that connects your WooCommerce store to the VoxCartAI platform. It adds an intelligent voice assistant to your storefront so customers can ask questions, get product and policy information, and receive order-related support through natural voice conversations - 24/7.

Question 2

Do I need a VoxCartAI subscription?

Accepted Answer

Yes. An active VoxCartAI subscription is required. Sign up for an account, then install and configure the WooCommerce plugin with your API Key and Agent ID from the VoxCartAI dashboard.

Question 3

What are the requirements to use the plugin?

Accepted Answer

You need WordPress, WooCommerce installed and active, an active VoxCartAI subscription, and your API Key plus Agent ID from the VoxCartAI dashboard. The plugin is fully compatible with WooCommerce High-Performance Order Storage (HPOS).

Question 4

Is this the same plugin for Shopify?

Accepted Answer

No. The WordPress plugin is for WooCommerce stores only. It installs on your WordPress site under WooCommerce → VoxCartAI. Other ecommerce platforms use separate integrations.

Question 5

How do I install the WooCommerce plugin?

Accepted Answer

Upload the voxcartai-for-woocommerce folder to /wp-content/plugins/, or install the ZIP via Plugins → Add New → Upload Plugin. Activate the plugin (WooCommerce must be active first). Go to WooCommerce → VoxCartAI → Settings, enter your API Key and Agent ID, enable the Voice widget, save, then use Dashboard → Check Status to confirm “Configured”.

Question 6

Where do I get my API Key and Agent ID?

Accepted Answer

From your VoxCartAI dashboard. The API Key is under API / credentials - it is encrypted immediately on save and never shown again. The Agent ID is the workflow/agent identifier that selects which AI agent answers customer conversations.

Question 7

Do I need to configure service URLs?

Accepted Answer

Usually not. VoxCartAI service URLs come pre-filled. You only need to change the Agent API URL, WebSocket URL, or Widget base URL if you run a self-hosted or staging VoxCartAI backend.

Question 8

How do I enable the voice widget on my storefront?

Accepted Answer

In WooCommerce → VoxCartAI → Settings, toggle Enable Voice widget, save changes, confirm status on the Dashboard tab, then visit your storefront. A floating voice-call button should appear in the corner.

Question 9

How do I switch to a different AI agent?

Accepted Answer

Change the Agent ID in WooCommerce → VoxCartAI → Settings and save. No other configuration changes are required.

Question 10

What can the voice assistant do for my store?

Accepted Answer

The AI voice assistant can engage customers through natural voice conversations, answer product and store policy questions, provide shipping and FAQ information, and assist with order-related support requests. Store events and data sync with VoxCartAI so responses stay relevant and in context.

Question 11

What is the one-click voice widget?

Accepted Answer

A floating voice button on your WooCommerce storefront that lets shoppers start an instant voice conversation with your AI agent - no app download or complex setup for customers.

Question 12

What WooCommerce data does the plugin sync?

Accepted Answer

The integration synchronizes store events and data with the VoxCartAI platform - including orders, catalog, customers, inventory, returns, and subscriptions - so your voice agent can deliver accurate, context-aware responses.

Question 13

Is the plugin HPOS compatible?

Accepted Answer

Yes. VoxCartAI for WooCommerce is fully compatible with WooCommerce High-Performance Order Storage (HPOS) for optimal performance and scalability.

Question 14

How is my store data protected?

Accepted Answer

The plugin uses secure authentication, encrypted credentials (API Key is encrypted on save), and protected communication channels. Enterprise-grade security practices are built into the integration.

Question 15

Does the plugin connect to external services?

Accepted Answer

Yes. The plugin connects to the VoxCartAI platform hosted by The One Technologies to provide voice assistant functionality, conversational AI, and real-time agent responses.

Question 16

The voice button is not showing on my storefront. What should I check?

Accepted Answer

Confirm WooCommerce is active, the plugin is activated, your API Key and Agent ID are saved, the Voice widget is enabled, and Dashboard → Check Status reports “Configured”. Clear cache if you use a caching plugin, then revisit your storefront.

Question 17

Check Status does not show Configured. What next?

Accepted Answer

Verify your API Key and Agent ID are correct in WooCommerce → VoxCartAI → Settings. Ensure your VoxCartAI subscription is active and the store can reach VoxCartAI service URLs. Contact info@voxcartai.com if the issue persists.

Question 18

Can I use the plugin on a staging site?

Accepted Answer

Yes. For staging environments you may need to update the Agent API URL, WebSocket URL, and Widget base URL in plugin settings to point to your staging VoxCartAI backend.

WooCommerce voice AI - questions answered

Getting started

Installation & setup

Features & capabilities

Security & external services

Troubleshooting